We know that choosing a monitoring solution for a loved one comes with a lot of questions. Here are honest answers to the ones we hear most often. If you don't see your question here, email us at info@viewingangels.com and we'll get back to you promptly.
No. Viewing Angels is a technology company, not a care staffing agency. We do not send caregivers or aides into the home. Our service is entirely technology-based — HD cameras, motion sensors, door sensors, a family app, and optional remote monitoring by trained professionals.
The Viewing Angels system includes live 4K HD video cameras, motion sensors, door and entry sensors, two-way audio, and a family mobile app. Optional 24/7 live monitoring and flexible schedule monitoring by our trained team are also available.
Viewing Angels currently serves Abilene, TX and surrounding West Texas communities within a 25 mile radius. Contact us at info@viewingangels.com to confirm service availability in your area.
24/7 monitoring by a trained monitoring professional is available as an optional add-on. Families can also self-monitor through the family app, which provides real-time video, motion alerts, and 14-day activity history. A flexible schedule monitoring option is also available for families who need coverage at specific times.
Flexible schedule monitoring allows families to have our trained team watch over their loved one during specific time windows — such as overnight, on weekends, or during times when family members are unavailable. It's a practical middle ground between self-monitoring and full 24/7 coverage.
The family app gives you a live video feed, instant motion and door sensor alerts, 14-day activity history, and two-way audio from your smartphone. Multiple family members can share access to the same account. Siblings in different cities can all receive the same alerts and view the same live camera feed, which helps keep everyone informed and reduces miscommunication about a loved one's wellbeing.
Viewing Angels installs HD cameras, motion sensors, and door and entry sensors in your loved one's home. The system runs over existing home internet — no special wiring or construction is required. Installation typically takes under two hours with no drilling or permanent modifications.
No. Our team handles the entire installation. Your loved one doesn't need any technical knowledge. Once the system is set up, it runs automatically in the background.
For the family app, we walk each authorized family member through the setup process so everyone is comfortable using it from day one. Whether you're local or across the country, we make sure you know how to access the live feed, read your alerts, and reach your loved one through two-way audio before we consider the job done.
The system requires an active home internet connection to stream live video and send alerts. If the internet goes down, the cameras and sensors will not be able to transmit data until the connection is restored. We recommend a reliable internet provider for uninterrupted monitoring.
Privacy is one of the most common concerns families bring to us — and it's a fair one. We work with every family to place cameras thoughtfully, focusing on safety rather than surveillance. Your loved one knows exactly what is being monitored and who has access. Many seniors find they quickly grow comfortable with the system, especially once they see that it gives them more independence, not less.
Only authorized family members with access to the app can view the live camera feed. If optional 24/7 or flexible schedule monitoring is active, our trained monitoring team can also view the feed during their assigned hours. No one outside of these authorized users has access.
Yes. Door and entry sensors trigger instant alerts the moment an exterior door opens — a critical safety feature for seniors with dementia or Alzheimer's who may be at risk of wandering. Combined with live video and optional 24/7 monitoring, the system provides an important layer of protection.
The initial consultation is free. Installation and monthly monitoring plan pricing depends on the combination of equipment and monitoring options selected for your loved one's specific situation.
If your plan is to self-monitor through the family app, our basic plan includes one 4K camera and a 1 year monitoring subscription for a one time cost of $250. This includes the installation and user setup for one person. Email us at info@viewingangels.com for updated pricing if you need to add additional cameras or sensors to the basic plan. No matter what plan you go with, you own the equipment and you can add or remove any additional users at any time.
No, we do not require a contract or long term commitment. We're happy to walk you through all of your options with no pressure and no obligation.
The first step is a free home consultation. We'll visit your loved one's home, assess their needs, and recommend the right combination of cameras, sensors, and monitoring options. There's no commitment required to schedule a consultation.
Still have questions?
We're happy to answer them. Email us at info@viewingangels.com to schedule a free home consultation or just to ask a question. No pressure, no obligation.